babu99 Privacy Policy

When you create a babu99 account, we collect your full name, date of birth, username, password (stored in hashed form — never in plain text), email address, and mobile phone number. This information is used to create and secure your account, verify your age eligibility (21+), and communicate with you about your account activity.

As part of our Know Your Customer (KYC) process, we may collect copies of government-issued photo identification (such as your National Identity Card, passport, or driving licence), proof of address documents, and proof of payment method ownership. These documents are processed solely for identity verification, fraud prevention, and anti-money-laundering compliance purposes.

We record details of every deposit and withdrawal transaction on your babu99 account, including the transaction amount in BDT (৳), the payment method used (e.g., bKash, Nagad, Rocket, Upay), transaction reference numbers, timestamps, and transaction status. We do not store full mobile wallet PINs or bank account credentials. Payment method identifiers (such as the last four digits of a wallet number) are stored only to assist with account verification and fraud prevention.

We collect a detailed record of your betting and gaming activity on babu99, including games played, wager amounts, outcomes, session durations, and responsible gaming tool settings. This data is used to operate your account, calculate winnings and bonuses, detect problem gambling patterns, and fulfil legal reporting obligations.

We automatically collect technical data when you access babu99, including your IP address, device type, operating system, browser type and version, screen resolution, and session timestamps. We also use cookies and similar tracking technologies (described in Section 5 below) to recognise your device across sessions and to maintain the security and functionality of your account.

When you contact our support team via email at [email protected] or through our on-platform chat system, we retain a record of that correspondence, including your contact details, the content of your messages, and our responses. This data is used to resolve your query, improve our support quality, and maintain an audit trail for dispute resolution purposes.

To process your transactions, we share the minimum necessary financial data with our integrated payment partners, including bKash, Nagad, and Rocket. These providers receive only the data required to execute your specific transaction and are prohibited from storing or using your data for any other purpose.

babu99 integrates casino game content from licensed providers including Pragmatic Play, Evolution Gaming, Spribe, Ezugi, PG Soft, and NetEnt. These providers may receive technical session data (such as an anonymised session token and bet amounts) to render game content and verify outcomes. They do not receive your name, phone number, email address, or payment details.

We may disclose your personal data to law enforcement agencies, regulatory authorities, or courts where we are legally required to do so, where disclosure is necessary to protect the rights, property, or safety of babu99, its users, or the public, or where disclosure is required in connection with legal proceedings or investigations involving suspected fraud or money laundering.

In the event of a merger, acquisition, or sale of all or substantially all of babu99's assets, your personal data may be transferred to the acquiring entity as part of that transaction. We will notify you via the email address associated with your account before any such transfer takes place and will ensure that the acquiring entity is bound by equivalent data protection obligations.

While your babu99 account remains open and active, we retain all personal data associated with it to the extent necessary to operate your account, comply with legal obligations, and resolve any disputes that may arise.

Following account closure or a continuous period of inactivity exceeding 24 months, babu99 will retain your personal data for a further period of up to five (5) years to comply with anti-money-laundering record-keeping requirements and to defend against any legal claims that may arise within the applicable limitation period. After this retention period, your data will be securely and irreversibly deleted or fully anonymised.

Copies of identity verification documents are retained for the duration of your account and for a minimum of five (5) years following account closure, in line with applicable anti-money-laundering legislation. Documents are stored in encrypted, access-controlled systems and may only be accessed by authorised compliance personnel.

babu99 reserves the right to update this Privacy Policy at any time. When we make material changes — such as adding new categories of data collection, new sharing arrangements, or substantive changes to your rights — we will notify registered users via the email address on their account at least 14 days before the changes take effect. The updated Policy will always be accessible at babu99.pro/privacy-policy, with the effective date clearly stated at the top. Your continued use of babu99 after the effective date of any update constitutes your acceptance of the revised Policy.

For all privacy-related enquiries, data rights requests, or complaints regarding babu99's handling of your personal data, please contact our support team in writing at [email protected]. We aim to acknowledge all privacy enquiries within 48 hours and to provide a substantive response within 30 calendar days. Our support team operates 24 hours a day, 7 days a week, Bangladesh Standard Time (BST, UTC+6).

This Privacy Policy is governed by and construed in accordance with the laws applicable to the jurisdiction in which babu99 operates. Any dispute arising from this Policy that cannot be resolved through direct correspondence with our support team shall be subject to the exclusive jurisdiction of the competent courts of the relevant jurisdiction.